Refund and Cancellation Policy

The short version

You can cancel any time and you will not be charged again. You keep what you have already paid for until the end of that period. We do not normally refund a period that has already started, and live links you have already used are not refundable. On an annual plan you keep the rest of the year, but we do not refund its unused months.

If the law where you live gives you a right to change your mind, that right applies — see section 4. Everything below explains this properly.

1. Cancelling a subscription

Cancel from admin.movertrack.com at any time. You do not need to contact us and you do not need to give a reason.

Cancellation takes effect at the end of the period you have already paid for. Until then nothing changes — you keep your plan, your allowances and your features. After that your account returns to the free plan; it is not closed and you do not lose your data.

Deleting your account in the app is not the same as cancelling: it ends your plan at once, a fixed-term plan included. Nothing further is charged, and the period already begun is not refunded.

2. The period you are in

We do not normally refund a month or a year that has already begun, because the service was available to you for it. You have already paid for it, so you keep it until it ends rather than losing it on the day you cancel.

Two exceptions: where the law requires a refund (section 4), and where we simply choose to give one (section 6).

• Monthly plans — you keep the month you paid for and are not charged again.
• Annual plans — you keep the rest of the year you paid for. We do not refund the unused months of an annual term, because the annual price is discounted precisely in exchange for the commitment.
• Single payments — a plan bought as one payment for a set number of months, and a payment to move to a bigger plan, are covered by section 3.

3. Single payments and moving up

A plan bought as a single payment gives you all of its live links at once, to use until the period ends, and does not renew. A payment to move to a bigger plan adds that plan's extra live links straight away.

• The period already begun is not refunded, for the same reason as in section 2: the service and its live links were available to you from the day you paid.
• Live links you have already used are not refundable. Each one has already cost us money in mapping, routing and tracking.
• Live links not used by the end of the period end with it. Live links have no cash value and cannot be transferred between accounts — the same goes for free live links earned by inviting another business.

4. Your right to change your mind

MoverTrack is sold to businesses, and the statutory right of withdrawal applies only to consumers. Where the law where you live does give you that right, it applies and nothing in our terms removes it. How long it runs is set by that same law — commonly 14 days in the EU and the UK, and a different period elsewhere, such as seven days in Brazil. We set this out so that anyone who holds that right can exercise it — we do not grant it by contract to business customers who do not hold it.

When you buy, you are asked to agree that we start providing the service straight away rather than waiting for that period to pass. That agreement has two consequences, and we would rather you read them here than discover them later:

• once the service has been fully performed at your request, the right to withdraw is gone;
• if you withdraw part-way through, you owe us a proportionate amount for what you actually used up to the moment you told us — not the whole period, and not nothing.

In practice, for a monthly plan that means roughly the share of the month you used before telling us.

5. How to cancel or withdraw

To cancel, use admin.movertrack.com. To exercise a right of withdrawal, or if you cannot reach the account, email info@movertrack.com with any clear statement of your decision. If you hold a right of withdrawal under section 4, you may use the form below, but you do not have to.

We will confirm receipt without undue delay. Where a refund is due we make it within 14 days of being told of your decision, using the same payment method you paid with, at no charge to you. We may withhold the refund until the period for which it is due has been calculated.

Where you withdraw part-way through and owe a proportionate amount under section 4, we calculate it as the fraction of the billing period that had elapsed when you told us, applied to the total price for that period. For a plan bought as a single payment, the period is the whole period it covers, and the fraction is the share of its live links you had used if that is larger.

Model withdrawal form — for customers who hold a right of withdrawal
To: MoverTrack, LLC, 1111B S Governors Ave STE 42337, Dover, DE 19904, United States — info@movertrack.com
I hereby give notice that I withdraw from my contract for the following service:
Ordered on: ______
Name: ______
Address: ______
Account / phone number: ______
Date: ______

6. Refunds we choose to give

Sometimes something goes wrong that is our fault, or you were charged for something you plainly did not use. Write to us and say so. We would rather fix it than argue about it.

Giving a refund once does not oblige us to give one again, and does not change anything above.

7. If a payment fails

We email you and retry the payment. Your account keeps working during a short grace period stated in that email. If the payment has still not succeeded when it ends, the account returns to the free plan. Nothing is deleted and you can restart any time.

8. Please ask us before raising a chargeback

If a charge looks wrong, email info@movertrack.com. We can usually sort it out the same day, and a refund from us reaches you faster than a bank dispute does.

If a chargeback is raised instead, we may suspend the account while the bank investigates — not as a punishment, but because we cannot keep providing a service whose payment is being reversed.

Where a chargeback is decided in our favour, or is raised for a charge that was correct, we may recover the fees the card networks charge us for it and may require payment before the account is reinstated.

9. Contact

MoverTrack, LLC
1111B S Governors Ave STE 42337, Dover, DE 19904, United States
Email: info@movertrack.com